When does Undernap relaunch?
It is planned for November 20, 2026. Until then we are reworking setup, everyday use and results; ordering, registration and the Mac download open only at the relaunch.
What does Undernap cost?
Undernap Solo: €14.90 per month for one seat. Undernap Team: €24.90 per seat per month, for 2 to 50 seats; from 10 seats €19.90 per seat per month — for every seat. Billing is monthly in advance. Your AI subscriptions stay yours; Undernap sells no usage.
Is VAT charged?
For supplies taxable in Germany, the provider currently applies the small-business exemption under section 19 of the German VAT Act (UStG); the invoice shows no VAT. If the place of supply is in your country outside Germany, we charge no German VAT; any tax due there is owed by you under the law of your country, where it so provides. The account shows you the treatment before you pay (Terms, section 7.2).
Is there a free trial?
Yes, from the relaunch on: your first subscription starts with a free 14-day trial; it is available once per person and once per workspace. You enter your payment details when you order. If you cancel during the trial, the subscription ends when the trial ends and no fee is charged. There is no permanently free plan.
Who can order Undernap?
Undernap is sold only for business or professional use. We enter into contracts only with businesses within the meaning of section 14 BGB, not with consumers. There is therefore no statutory consumer right of withdrawal (Terms, section 2).
How do I order — and is there a download?
From the relaunch on, you order in your Undernap account: choose the plan and, for the Team plan, the number of seats, tick the boxes and complete the order on Stripe’s payment page. You then download Undernap for Mac on the download page. Until the relaunch we take no orders and offer no download; it is planned for November 20, 2026.
How do I cancel?
At any time with effect from the end of the current billing month: in your account under “Plan & usage”, or in text form, for example by email to support@undernap.com. You keep access until that end (Terms, section 8.2).
Can I get fees back?
You are entitled to a refund of fees paid only where the law provides for one; voluntary refunds and credits are at our discretion. If we refund a payment in full, your access and the subscription end with immediate effect (Terms, section 11).